NHTSA Complaint #10283983 — 2004 FORD EXPLORER STRUCTURE:FRAME AND MEMBERS

Complaint Details

ODI Number	10283983
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:FRAME AND MEMBERS
Date of Incident	September 12, 2009
Date Filed	September 15, 2009
Mileage	82,014 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

THE REAR LIFTGATE GLASS HATCH ON MY MODEL YEAR 2004 FORD EXPLORER BROKE OFF AND LEFT THE GLASS HATCH HANGING ON ONE HINGE ALMOST FALLING OFF, WHILE I WAS OPENING THE GLASS HATCH FROM THE REAR OF MY VEHICLE. I IMMEDIATELY CALLED THE DEALER TO REPORT THE PROBLEM. I BROUGHT THE CAR TO THE DEALER AND WAS CHARGED $415.01. NOT INCLUDING RENTAL CAR COST,TO REPAIR MY CAR. I LITERALLY OPEN THE HATCH DOOR AND IT FELL OFF. NO ONE SHOULD OPEN A CAR DOOR AND IT FALLS OFF. THIS COULD HAVE BEEN ONE OF MY CHILDREN OPENING THE DOOR AND THEY COULD HAVE BEEN INJURED BADLY BY THIS DEFECT IN THE CAR. *TR

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#10393273 — March 30, 2011 — 2004 FORD EXPLORER. CONSUMER STATES CROSS MEMBER SUPPORT SNAPPED FORCING THE VEHICLE TO BECOME INOPERABLE *TGW AN IN...

#10387908 — March 4, 2011 — 2004 FORD EXPLORER. CONSUMER STATES REAR CROSS MEMBER SUPPORT SNAPPED FORCING THE VEHICLE TO BECOME INOPERABLE *TGW ...

#10355931 — September 16, 2010 — TL*THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE EXAMINING THE VEHICLE THE CONTACT NOTICED A CRACK ON THE PANEL BELOW ...

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