NHTSA Complaint #10282800 — 2002 DODGE RAM QUAD CAB

WE HAD A TUNE-UP AND PLUG CHANGE 6/27/08, A MONTH LATER 7/21/08 THE ENGINE STARTED MAKING A TAPPING NOISE. PULLED OVER, LIFTED HOOD AND FOUND AN OIL FILL CONE STUCK IN THE OIL FILL AND THE OIL CAP STUCK UP UNDER THE SIDE WALL. THE DEALERSHIP FOUND THAT THE ROCKER ARM HAD COME OFF, REINSTALLED THE ROCKER ARM AND DID AN OIL CHANGE AT NO CHARGE TO US. 4/23/09 THE CHECK ENGINE LIGHT CAME ON, CODE P0300 AND WE PAID TO REPLACE THE #6 ROCKER ARM. 7/13/09 THE CHECK ENGINE LIGHT CAME ON AGAIN P0300. DEALERSHIP ADDED TREATMENT AND DECARBONED THE ENGINE. ON 8/2/09 THE CHECK ENGINE LIGHT CAME ON AGAIN P0300. TRIED TO DRIVE THE VEHICLE TO THE DEALERSHIP 8/3/09 AND THE OIL PRESSURE DROPPED OFF TO ZERO. WE CALLED DEALERSHIP & ADVISED OF PROBLEM, THAT WE DID NOT WANT TO DRIVE IT IN AND WOULD HAVE THE VEHICLE TOWED. VEHICLE TOWED TO DEALERSHIP ON 8/5/09. DEALERSHIP DIDN'T EVEN LOOK AT THE TRUCK UNTIL 8/10/09. THEY REPLACED THE HEAD GASKET, DID A VALVE JOB, REPLACED THE OIL SWITCH, THERMOSTAT AND WATER PUMP. THE TRUCK WAS PICKED UP FROM THE DEALERSHIP ON 8/18/09. ON 8/22/09 WHEN STARTED THE TRUCK MADE THE TAPPING NOISE AGAIN. ON 8/24/09, I NOTIFIED THE DEALERSHIP OF THE NOISE AND WAS TOLD TO IT SHOULD RESOLVE ITSELF AND BRING IT IN ONLY IF IT MAKES THE NOISE AGAIN. ON 8/31/09 THE TRUCK MADE THE TAPPING NOISE AGAIN ON START UP. VEHICLE TAKEN BACK TO DEALERSHIP ON 9/1, TOLD 9/3 THAT ANOTHER ROCKER ARM WAS GOING BAD. THE DEALERSHIP SAID THEY WOULD FIX BUT WHEN ASKED WHAT WAS CAUSING THE ROCKER ARMS TO KEEP COMING OFF WAS DUE TO ENGINE SLUDGE. SINCE I COULD NOT DOCUMENT EVERY SINGLE OIL CHANGE (AT LEAST HALF DONE BY OWNER) THE DEALERSHIP COULD ATTEST TO THE MAINTENANCE OF THE VEHICLE. *TR