NHTSA Complaint #10282236 — 2006 FORD EXPLORER

2006 FORD EXPLORER V-8. PURCHASED BRAND NEW. ISSUE IS WHEN I COME TO A GRADUAL STOP. VEHICLE LUNGES FORWARD AT END OF STOPPING AND ALMOST FEELS LIKE YOU ARE REAR-ENDED. BROUGHT BACK TO FORD, CHARGED $111.00 FOR THEM TO RE-SET THE COMPUTER (OR SOMETHING LIKE THAT). I BELIEVE WE COULD HAVE ACCOMPLISHED THE SAME THING BY DISCONNECTING THE BATTERY AND RECONNECTING IT. IN ANY EVENT, I CAN ALREADY TELL THE CAR IS STILL DOING IT JUST ON THE BRIEF RIDE HOME (JUST PICKED UP THE VEHICLE YESTERDAY). THEY ARE SAYING IT'S PART OF THE "SMART DRIVER" FEATURE THE VEHICLE HAS THAT UNDERSTANDS DRIVING PATTERNS FROM MULTIPLE DRIVERS. WHAT KIND OF FEATURE WOULD LUNGE FORWARD AT A STOP? NO DRIVER DOES THIS! I WANT THIS CORRECTED ONCE AND FOR ALL. DOES FORD JUST NOT KNOW WHAT THE PROBLEM IS? DOES FORD NOT WANT TO ACKNOWLEDGE THIS IS A REAL FLAW? AND LASTLY, WHEN WILL FORD DO SOMETHING TO ADDRESS THIS? WHEN SOMEONE IS CRITICALLY HURT OR KILLED BY THE LUNGING??? BY THE WAY, I CANNOT GIVE A SINGLE "INCIDENT DATE," AS THIS NOW HAPPENS MOST EVERY TIME, IF NOT EVERY TIME, MY HUSBAND OR I DRIVE THE VEHICLE! *TR