NHTSA Complaint #10281942 — 2006 LEXUS IS 250 STRUCTURE

Complaint Details

ODI Number	10281942
Vehicle	2006 LEXUS IS 250
Component	STRUCTURE
Date of Incident	August 9, 2009
Date Filed	August 27, 2009
Mileage	69,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

2006 LEXUS IS 250 AWD WITH JUST UNDER 70K MILES- NOTICED THAT CARPETING WAS SOAKING WET, WITH SIGNIFICANT WATER IN REAR PASSENGER AREA. TOOK CAR TO DEALERSHIP WHO SAID THAT THE A/C DRAIN HOSE WAS BLOCKED. LEXUS HAS A TSB WITH A NEW AND IMPROVED DRAIN HOSE, BUT THEY DID NOT COVER AS CAR WAS NO LONGER UNDER WARRANTY AND THEY REFUSED TO ADMIT THAT THE PART WAS DEFECTIVE. COST TO REPLACE DRAIN HOSE (1700) AND REPLACE CARPET (2200) FOR A TOTAL OF 3900. LEXUS AGREED TO PAY 50% AS A GOODWILL GESTURE, BUT REFUSED TO ADMIT DESIGN DEFECT. I DISAGREE WITH THEIR ASSERTION. *TR

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