NHTSA Complaint #10281666 — 2007 NISSAN VERSA

ON OR ABOUT MARCH 26TH 2009 I REPORTED A COMPLAINT TO THE LOCAL NISSAN SERVICE DEPARTMENT ABOUT A CLUNKING AND KNOCKING NOISE IN THE FRONT END OF THE CAR AND FELT IN THE STEERING WHEEL, THE VEHICLE HAD LESS THAN 32,000 MILES AT THE TIME. THIS WAS NOT MY FIRST ATTEMPT TO GET THIS ISSUE LOOKED AT, BUT IT WAS THE FIRST TIME THEY ACKNOWLEDGED A PROBLEM. AFTER AT LEAST 6 TRIPS TO THE SERVICE DEPARTMENT FOR REPAIR ATTEMPTS, STRUTS, STRUT MOUNTS, STRUT BEARINGS ON THE LEFT AND RIGHT SIDE, THE PROBLEM WOULD NOT GO AWAY. THEY EVENTUALLY PLACED LARGE METAL WASHERS BETWEEN THE SUB FRAME AND CROSS BRACE SUPPORT BECAUSE THEY STATED THAT THE SUB FRAME BUSHINGS HAD SAGGED, OR WHERE IMPROPERLY INSTALLED AT THE MANUFACTURER. NOW THE STEERING FEELS LOOSE AND THE ONLY WAY I CAN DESCRIBE IT IS IT FEELS AS IF THE STEERING COLUMN IS SEPARATING WHEN TAKING TURNS OVER UNEVEN ROAD SURFACES. *TR