NHTSA Complaint #10281105 — 2001 VOLVO CROSS COUNTRY

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	10281105
Vehicle	2001 VOLVO CROSS COUNTRY
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	August 4, 2009
Date Filed	August 19, 2009
Mileage	100,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NE

Consumer Description

VOLVO XC 70 2001. WOULD JUST DISENGAGE AS IN NEUTRAL, ENGINE WOULD ROAR. VOLVO DEALER ADVISED TO GET TO A LOCAL MECHANIC SINCE I'M 90 MILES AWAY FROM DEALERSHIP. MECHANIC SAID TRANSMISSION FLUID COMPLETELY BURNT UP, CHANGED. TOOK TO VOLVO 8/8/09, CHECKED IT OUT, EVERYTHING WAS FINE. OFFERED A SOFTWARE UPGRADE FOR $72. 8/10/09 DID THE SAME THING, LOCAL MECHANIC SAID BURNT WORSE THAN THE FIRST AND CHANGED AGAIN. DRIVING BACK TO FT. COLLINS, STALLED ON THE INTERSTATE, HAD TO CALL A TOW TRACK. UPON INVESTIGATION THERE ARE TONS OF POSTS ON THE INTERNET WITH THIS PROBLEM, AND NOTICES IN TRANSMISSION SHOPS. LIVING 90 MILES AWAY I TOOK MY CAR TO VOLVO FOR SERVICE MORE THAN NECESSARY. THEY TOLD ME THEY NEVER CHANGED THE TRANSMISSION FLUID AND HAVE NO GUIDELINES (CONTRARY TO EVERYTHING ELSE I READ, FROM 30K TO 75K). I HAD A 90K TUNE UP 12/08 & WENT IN 6/09 FOR LUBE SERVICE. IF THESE '01 CARS ARE THE BIGGEST OFFENDERS, WHY DIDN'T VOLVO MENTION IT, CHANGE THE FLUID, MENTION THE SOFTWARE UPGRADE? *TR

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