NHTSA Complaint #10280779 — 2004 FORD EXPLORER

I AM HANDICAPPED AND LIVE ON SOCIAL SECURITY, THIS IS IMPORTANT BECAUSE OF THE BILL I HAD TO PAY. I AM MAKING PAYMENTS ON A USED 04 EXPLORER, THEY ARE QUITE HIGH SO I GOT THE EXTENDED SERVICE PLAN. THE REAR AXLE HAS WHINED EVER SINCE I GOT IT. WHEN IT WAS DROWNING OUT THE RADIO AND FINALLY STARTED LEAKING THE DEALER, DON JENKINS FORD FINALLY AGREED TO LOOK AT IT. I WAS REDUCED TO LAYING ON THE FLOOR WHILE I WAITED BECAUSE IF I BROUGHT MY WHEELCHAIR I WOULD HAVE NO WAY TO GET IT HOME. THE DEALER REPLACED THE RING AND PINION UNDER THE WARRANTY COMPANY EVEN THOUGH IT WAS A FACTORY DEFECT, THE CAR ONLY HAS 65K MILES. THE PARKING BRAKE FELL APART WHEN THEY REMOVED THE AXLES BUT THEY COULDN'T GET THE WARRANTY COMPANY TO PAY FOR ANOTHER FACTORY DEFECT SO I HAD TO GIVE THEM ALMOST $400 TO GET MY CAR BACK. IT WAS OKAY FOR THE WARRANTY COMPANY TO PAY FOR SHODDY PARTS AND QUESTIONABLE WORKMANSHIP BUT NOT FORD. I AM DISGUSTED WITH THIS MODERN MORALITY, IN MY DAY THEY CALLED THESE PEOPLE BY THEIR PROPER NAME, THIEVES. NO WONDER THE CAR COMPANIES ARE IN TROUBLE, CARS COST ALMOST ONE THIRD THE PRICE OF A STARTER HOME AND ARE MADE WITH SECOND RATE CHINESE PARTS JUST TO SUPPORT THE UNIONS. IT WILL BE A COLD DAY IN '!@#$% AND THE DEVIL WILL COME UPSTAIRS SELLING SNOWCONES BEFORE I WILL BUY ANOTHER CAR MADE IN THE LAST TEN YEARS. *TR