NHTSA Complaint #10280240 — 2004 FORD F-150

WE PURCHASED OUR 2004 F150 IN SEPT/OCT OF '04. SHORTLY AFTER OUR MILEAGE WARRANTY EXPIRED (36,000) MILES OUR WINDOW ASSEMBLY REGULATOR BROKE AND WE HAD TO PAY OVER $400 FOR IT TO BE REPAIRED. A SHORT TIME LATER OUR SECOND WINDOW ASSEMBLY REGULATOR BROKE AND THEY ONLY ASKED US TO PAY 20% OF THE REPAIR BILL EQUALING $55. 9 MONTHS LATER OUR THIRD WINDOW REGULATOR ASSEMBLY BROKE. WHEN THESE WINDOWS REGULATORS BREAK IT IS DURING RANDOM TIMES AND WHILE DRIVING. NO ONE IS ROLLING THE WINDOWS DOWN THEY JUST ALL OF A SUDDEN FALL DOWN. WE WERE DRIVING ON THE FREEWAY AT 65 MPH AND I HAD MY 12 MONTH OLD DAUGHTER SITTING NEXT TO THE WINDOW THAT BROKE AND SHE HAD HER HAND ON THE DOOR NEXT TO THE WINDOW. SHE ONLY HAD A SMALL RED MARK ON HER FINGER HOWEVER SHE WAS CRYING HYSTERICALLY BECAUSE IT SCARED HER. WHILE LOOKING ONLINE I HAVE FOUND THOUSANDS OF OTHER COMPLAINTS ABOUT THE WINDOW REGULATORS BREAKING ON THESE TRUCKS. WHEN WE CALLED TO GET THE TRUCK REPAIRED THE HAD THE PART IN STOCK AND WITHIN US MAKING A DECISION OF WHEN TO BRING THE TRUCK IN AN HOUR AND A HALF LATER THE PART WAS ALREADY USED. THE REPAIR TECH SAID THAT IT IS THEIR MOST COMMON PROBLEM. I FEEL THAT THIS IS A MAJOR SAFETY ISSUE. IF MY DAUGHTERS HAND HAD BEEN ANY CLOSER IT WOULD HAVE BEEN SEVERELY PINCHED. WHAT IF THE WINDOW WERE TO SHATTER WHILE GOING DOWN ON THE FREEWAY AT THOSE SPEEDS? FORD IS UNWILLING TO REPAIR OUR FOURTH WINDOW AND WE FEAR IT IS JUST A MATTER OF TIME BEFORE IT BREAKS AS WELL. *TR