NHTSA Complaint #10279297 — 2009 FORD RANGER

TL*THE CONTACT OWNS A 2009 FORD RANGER. THE CONTACT DISCOVERED RUST ON THE MOTOR MOUNTS AND THE STEERING PUMP OF HIS VEHICLE. THE DEALER CALLED THE MANUFACTURER AND WAS INFORMED THAT THEY WOULD NOT REPLACE THE PARTS UNTIL THEY FAILED. THE VEHICLE WAS PURCHASED NEW ON JULY 18, 2009, BUT THEY WOULD NOT COVER THE FAILURE UNDER THE WARRANTY. THE CONTACT LEFT THE VEHICLE AT THE DEALER BECAUSE HE REFUSED TO DRIVE IT BACK HOME; HOWEVER, THEY STILL REFUSED TO MAKE REPAIRS. THE FAILURE MILEAGE WAS 975 AND CURRENT MILEAGE WAS 1,075.