NHTSA Complaint #10279050 — 2002 GMC ENVOY

I OWN A 2002 GMC ENVOY. FOR THE PAST YEAR OR SO, I'VE BEEN HAVING TROUBLE WHENEVER I STOP AT A RED LIGHT, THE CAR STARTS TO SHAKE AND SOMETIMES TURNS OFF. I USUALLY TURN THE CAR OFF AND START IT UP AGAIN. ON MONDAY, JULY 27TH, I WAS DRIVING WHEN MY CAR SUDDENLY SHUT DOWN. LUCKILY I WAS ABLE TO GET THE CAR TO A SAFE SPOT AND NO FURTHER DAMAGE WAS DONE TO MY CAR OR OTHER PROPERTY. I TRIED STARTING THE CAR AGAIN AND IT WOULD NOT START. I HAD TO GET THE CAR TOWED TO A NEARBY MECHANIC. ONCE THERE, THE MECHANIC LOOKED OVER THE CAR AND DETERMINED THAT IT WAS THE COMPUTER ENGINE AND THAT IT WAS UNDER RECALL. HE HAD ME CALL GMC SO THAT I COULD REPORT THE INCIDENT. WHEN I CALLED, I WAS TOLD THAT THERE WAS NO RECALLS ON MY EXACT CAR BUT THAT SHE WOULD CONTACT THE MECHANIC AND GET SOME MORE INFORMATION. AFTER A COUPLE DAYS OF WAITING WITH NO VEHICLE OR CALL FROM GMC, I FINALLY GET A CALL BACK FROM THE MECHANIC TELLING ME THAT HE SPOKE TO THE GMC REPRESENTATIVE AND THAT THEY WOULD BE CALLING ME BACK TO SET UP A DATE AND TIME TO TAKE MY CAR TO THE DEALERSHIP TO HAVE FIXED AND THAT THE RECALL INFORMATION WAS CORRECT. ABOUT AN HOUR LATER, I RECEIVED A CALL FROM GMC AND SHE TOLD ME THAT THEY WERE NOT GOING TO COVER THE REPAIR. NEVER HAVING TO DEAL WITH THIS BEFORE, I WAS COMPLETELY CONFUSED AS TO WHAT WAS GOING ON AND WHY GMC WAS NOT COVERING IT. THIS IS A HUGE SAFETY CONCERN FOR ME AND I WOULD LIKE TO GET SOME RESOLUTION FROM IT. *TR