NHTSA Complaint #10278720 — 2006 CEDAR CREEK FIFTH WHEEL

THIS IS REGARDS TO A RECALL NOTICE THAT WAS OBTAINED ON LINE ABOUT A APPLIANCE IN AN RV AND THIS SITE WAS GIVEN. AFTER OUR REFRIGERATOR STOPPED WORKING AND WE LOST ALL OF OUR FOOD DUE TO THE UNIT NOT TURNING BACK ON EITHER WITH ELECTRIC OR LP GAS WE TRIED TO GO THROUGH OUR EXTENDED SERVICE CONTRACT WHICH WE PAID FOR. WE HAD A SERVICE REP COME OUT AND ADVISE THAT OUR UNIT WAS PART OF THE RECALL DID NOT ADVISE AS TO WHAT TO DO FOR THE RECALL BUT ADVISED THAT OUR COOLING UNIT NEEDED TO BE REPLACED. WE THEN WENT ON LINE TO VERIFY THAT OUR UNIT WAS PART OF THE RECALL THAT ADVISED THAT WE NEED TO SHUT IT DOWN IMMEDIATELY 1) DO NOT OPERATE WITH LP GAS AND DO NOT HAVE IT RUN ON ELECTRIC UNLESS NECESSARY AND DO NOT OPERATE UNIT WHILE OCCUPANTS ARE ASLEEP. THIS WAS PART OF A RECALL FROM04/2008 WE NEVER RECEIVED A RECALL NOTICE SO THE UNIT RAN FROM 04/2008 UNTIL 11/2008 AND THEN FROM 04/2009 UNTIL IT STOPPED RUNNING 05/2009 AL THE WHILE MY FAMILY WAS USING AND SLEEPING IN UNIT. THE MANUFACTURER WITH THE WARRANTY ADVISED SINCE THE UNIT IS NOT CURRENTLY WORKING THEY CAN NOT REPLACE WHAT IS WRONG AND THEY DO NOT BELIEVE THAT CAUSE OF THE UNIT TO STOP RUNNING IS DUE TO THE RECALL EVEN THOUGH THE BACK OR SIDES HAVE A YELLOW RESIDUE AND IT IS NOT PROPERLY COOLING WHICH IS 2 OF THE 4 ISSUES THAT ARE WRONG. THE MANUFACTURE WILL NOT LOOK AT IT AND THE SERVICE COMPANY ADVISED THAT THEY WILL ONLY REPAIR WITH REFURBISHED PARTS THAT ARE THE REASONABLE PRICE BASED UPON THE NATIONALLY FLAT RATE FACTORY MANUALS COST. NOW MY SUMMER HAS BEEN RUINED I AM OUT MORE FOR A SERVICE CONTRACT THAT WILL NOT ASSIST A MANUFACTURER THAT WILL NOT ASSIST EVEN TO MAIL OUT THE RECALL ITSELF AND I AM AFRAID OF WHAT COULD OF HAPPEN TO MY FAMILY AS WELL AS WHAT HEALTH RISKS WE TOOK BY STAYING IN AN UNSAFE ENVIRONMENT. I AM LOOKING FOR SOME HELP I THOUGHT THAT I WAS PURCHASING QUALITY ITEMS FOR THE PRICE PAID FOR THE CONTRACT AND VEHICLE. PLEASE HELP!!!! *TR