NHTSA Complaint #10278505 — 2000 LINCOLN LS

TL*THE CONTACT OWNS A 2000 LINCOLN LS. THE CONTACT STATED THAT THE FASTEST SPEED HER VEHICLE CAN REACH IS 20 MPH. WHENEVER SHE ATTEMPTS TO ACCELERATE, THE VEHICLE FAILS TO CATCH THE CORRECT GEAR. THE VEHICLE WILL ACCELERATE EXTREMELY FAST OR THE ENGINE WILL JUST REV LOUDLY, WITHOUT THE VEHICLE MOVING ANYWHERE. WHILE DRIVING 60 MPH, THE VEHICLE SLOWS DOWN ON ITS OWN, WITH OR WITHOUT THE BRAKE OR ACCELERATOR PEDALS BEING DEPRESSED. THE VEHICLE WAS TAKEN TO A REPAIR SHOP, BUT THEY INITIALLY COULD NOT DETERMINE THE CAUSE OF THE FAILURES. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO THE DEALER SO THAT THEY COULD RESET THE CODE FOR THE PCM. THROUGH RESEARCH, SHE LEARNED THAT RESETTING THE PCM IS VERY EXPENSIVE AND NOT FULLY EFFECTIVE. SHE ALSO FOUND NUMEROUS CONSUMERS THAT WERE EXPERIENCING THE SAME FAILURES WITH THE SAME TYPE OF VEHICLE. THE FAILURE MILEAGE WAS 100,000 AND CURRENT MILEAGE WAS 103,000.