NHTSA Complaint #10278360 — 2004 NISSAN MURANO

INTERIOR SUN VISORS IN 2003-2008 NISSAN MURANOS FAIL TO STAY IN POSITION AND SWING DOWN IN THE DRIVER'S FACE. THIS OCCURRENCE IS WELL DOCUMENTED AND I HAVE ONLY HEARD OF ONE CASE IN WHICH A NISSAN DEALER COVERED THE REPLACEMENT UNDER THE EXTENDED WARRANTY. I WAS TOLD BY THE DEALER THAT THE EXTENDED WARRANTY DOES NOT COVER "TRIM PARTS", EVEN WHEN I INSISTED IT IS A SAFETY ISSUE. NISSAN QUOTES $300 PER VISOR TO REPLACE, BUT THERE IS NO GUARANTEE THAT THE NEW VISOR WON'T BREAK. IF YOU GOOGLE "NISSAN MURANO SUN VISOR" YOU WILL GET THOUSANDS OF HITS OF PEOPLE WHO ARE HAVING THE SAME PROBLEM. THE NISSAN DEALER WOULD NOT REASON WITH ME THAT IT IS A SAFETY ISSUE WHEN I BROUGHT IT TO THEM WHILE STILL UNDER WARRANTY AND THEY WOULD NOT REPLACE IT. THERE WAS A RECALL ON THE CLIP THAT HOLDS THE VISOR, BUT THIS IS A DIFFERENT ISSUE. THERE IS SOMETHING WRONG WITH THESE VISORS INTERNALLY THAT CAUSE THEM TO DROP AND HANG RIGHT IN YOUR LINE OF SIGHT. I HAVE TEMPORARILY REMEDIED THE PROBLEM BY AFFIXING VELCRO TO THE CEILING, BUT I CANNOT USE MY VISOR WHEN THE SUN IS IN MY EYES. THIS IS A SERIOUS SAFETY HAZARD AND SHOULD BE RECALLED BY NISSAN. I HAVE PUT TOGETHER A 20 PAGE DOCUMENT OF ALL THE COMPLAINTS I HAVE FOUND ONLINE RELATING TO THIS ISSUE, AND I AM DETERMINED TO HOLD NISSAN ACCOUNTABLE FOR THIS PROBLEM. *TR