NHTSA Complaint #10278090 — 2009 SCION XB

1) DEFECTIVE PRODUCT. 2) PASSENGER SEAT (BACK REST) DOES NOT RETRACT FROM RECLINED POSITION TO UPRIGHT POSITION. PASSENGER HAS TO EXIT THE VEHICLE AND LIFT THE BACK REST BY HAND TO STRAIGHTEN IT UP. ALL 2009 SCIONS-XBS HAVE THE SAME PROBLEM! 3) TOYOTA CLAIMS THAT IS HOW THEY DESIGNED THIS CAR,AND CANNOT (WILL NOT) DO ANYTHING TO REMEDY THIS PROBLEM! I HAVE COMPARED THIS YEAR'S MODEL TO EARLIER MODELS AND THEY ALL FUNCTION NORMALLY. WE HAVE EXCHANGED SEVERAL E-MAILS AND PHONE CALLS WITH TOYOTA/SCION CUSTOMER REPRESENTATIVES, AND HAD CAR AT THE DEALER,THEIR RESPONSE WAS THE SAME ITS THE DESIGN. MY OPINION IS THAT IS A DEFECTIVE PRODUCT,SINCE THERE IS NO OTHER VEHICLE MAKE AND MODEL WITH THE SAME PROBLEM! *TR