NHTSA Complaint #10278083 — 2002 ACURA MDX

TL*THE CONTACT OWNS A 2002 ACURA MDX. THE CONTACT HAS EXPERIENCED MULTIPLE FAILURES WITH THE VEHICLE SHIFTING INTO NEUTRAL. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WILL SHIFT INTO NEUTRAL. THE VEHICLE WILL THEN RESUME NORMAL OPERATION AND DRIVE IN THE CORRECT GEAR. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY DETERMINED THAT THE TORQUE CONVERTER IN THE TRANSMISSION FAILED. THE CONTACT IS IN THE PROCESS OF GETTING THE VEHICLE REPAIRED. THE MANUFACTURER STATED THAT NO COMPENSATION WOULD BE PROVIDED BECAUSE THERE WERE NO RECALLS. THE CONTACT WAS ADVISED TO FILE A CLAIM FOR GOOD WILL WITH THE MANUFACTURER. SHE FILED A GOOD WILL COMPLAINT WITH THE MANUFACTURER AND WAS INFORMED THAT THEY WOULD COVER HALF OF THE REPAIR COST; HOWEVER, THE 105,000 MILE SERVICE WOULD HAVE TO BE PERFORMED AT THE DEALER. THE FAILURE AND CURRENT MILEAGES WERE 97,000.