NHTSA Complaint #10277914 — 2008 CHEVROLET HHR

TL*THE CONTACT OWNS A 2008 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY WOULD NOT TURN IN THE IGNITION. IN ADDITION, THE STEERING WHEEL AND GEAR SHIFT WOULD LOCK. THE DEALER COULD NOT DUPLICATE THE FAILURES. THE MANUFACTURER STATED THAT THE FAILURE WAS A COMMON ISSUE WITH HER MODEL VEHICLE; HOWEVER, THERE WERE NO RECALLS. GENERAL MOTORS ADVISED THE CONTACT TO DRIVE INTO A PARKING SPOT IN A STRAIGHT POSITION AND ENSURE THAT THE WHEELS WERE ALSO STRAIGHT. AFTERWARDS, THE CONTACT WAS INFORMED TO WIGGLE THE KEY. AFTER TEN MINUTES, SHE WAS ABLE TO REMOVE THE KEY FROM THE IGNITION, BUT THE VEHICLE WOULD NOT START ONCE SHE INSERTED THE KEY AGAIN. THE FAILURE MILEAGE WAS 11,377 AND CURRENT MILEAGE WAS 24,000. UPDATED 8/18/09 *CN THE DEALER REPLACED THE IGNITION LOCK CYLINDER. UPDATED 08/21/09.*JB