NHTSA Complaint #10277729 — 2000 BUICK REGAL

CONSUMER IS REQUESTING REIMBURSEMENT FOR THE REPAIR WORK PERFORMED ON HER 2000 BUICK REGAL - SAFETY RECALL 09047. *NJ THE CONSUMER RECEIVED A SAFETY RECALL LETTER IN THE MAIL. SHE TOOK THE VEHICLE TO THE DEALER FOR THE RECALL ON MAY 18, 2009. ON MAY 27, 2009 THE VEHICLE STALLED AND ALMOST CAUSED AN ACCIDENT. THE VEHICLE STARTED UP AGAIN AFTER A 5 MINUTE REST. THE NEXT DAY, THE VEHICLE STALLED 4 SEPARATE TIMES WHILE DRIVING, THE LAST STALL TOOK A WAIT OF 20 MINUTES. THE CONSUMER TOOK THE VEHICLE BACK SINCE THE VEHICLE STARTED STALLING AFTER THE SAFETY RECALL WAS PERFORMED. THE CONSUMER WAS TOLD A NEW IGNITION SWITCH WAS NEEDED, BUT DECLINED THE REPAIRS. THE CONSUMER WENT TO HER PERSONAL MECHANIC TO HAVE THE VEHICLE INSPECTED. THE MECHANIC STATED THE ENGINE WIRING AND IGNITION WERE ALL OK. THE MECHANIC DID FIND 2 PLUG WIRE SEPARATORS ON THE FRONT OF THE ENGINE AND SPARK PLUG WIRES WERE ROUTED WRONG, HE ALSO FOUND THE BATTERY WAS INSTALLED ON ELECTRICAL WIRES LEADING TO THE FUSE PANEL. THE MECHANIC EXPLAINED TO THE CONSUMER THAT THE SPARK PLUG CAPS WERE REPLACED AND RE-ROUTED INCORRECTLY, AND THE SPARK PLUG SEPARATOR WIRES WERE ALL MIXED UP, WHICH CAUSED THE SPARK PLUGS TO MISFIRE RESULTING IN THE VEHICLE STALLING. THE CONSUMER IS REQUESTING REIMBURSEMENT ON THE GROUNDS THAT THE MECHANIC SHOULD HAVE BEEN MORE CAREFUL AND DID THE REPLACEMENT CORRECTLY WHEN PERFORMING THE RECALL. *JB