NHTSA Complaint #10276984 — 1997 HONDA PRELUDE

APRIL 2007 I HAD THE SHIFT INTERLOCK UPDATE AS WELL AS THE IGNITION SWITCH RECALL DONE AT MY LOCAL DEALER. THE SHIFT INTERLOCK UPDATE INCLUDED A WHOLE NEW LOCK ASSEMBLY INCLUDING NEW TUMBLERS AND A NEW KEY BECAUSE I WAS ABLE TO REMOVE MY OLD KEY WHILE NOT IN PARK. JULY 2009 I STARTED HAVING PROBLEMS TURNING THE KEY IN THE IGNITION USING MANY DIFFERENT KEYS. SO I TOOK IT TO THE DEALER. THEY INFORMED ME THAT THE PROBLEM WAS THAT THE TUMBLERS WERE DAMAGED AND THAT THE WHOLE LOCK ASSEMBLY WOULD NEED TO BE REPLACED AGAIN. I WAS HAVING NO PROBLEMS WITH THE LOCK PRIOR TO THE RECALL WORK. THE NEW LOCK INSTALLED DURING THE RECALL LASTED JUST OVER 2 YEARS AND HONDA WOULD NOT WARRANTY THE WORK BECAUSE IT HAD BEEN OVER 12 MONTHS 12000 MILES. I ASKED THEM TO EXPLAIN TO ME WHY MY ORIGINAL LOCK LASTED 10 YEARS AND WAS HAVING NO ISSUES WHEN RECALLED, AND THE REPLACEMENT ONLY 2 YEARS. THEY SAID THAT THEY COULDN'T EXPLAIN IT BUT THE CHARGE TO REPLACE WAS $887. I HAD NO CHOICE BUT TO REPLACE IN ORDER TO BE ABLE TO DRIVE MY CAR. IT IS MY BELIEF THAT THE NEW LOCK ASSEMBLY INSTALLED BECAUSE OF THE RECALL WAS DEFECTIVE, AND IT WAS EXTREMELY EXPENSIVE FOR ME TO REPLACE. *TR