NHTSA Complaint #10276529 — 2001 TOYOTA PRIUS

TL*THE CONTACT OWNS A 2001 TOYOTA PRIUS. WHILE DRIVING 65 MPH, THE VEHICLE LOST ALL POWER AND ALL OF THE INSTRUMENT PANEL LIGHTS ILLUMINATED. THE VEHICLE BEGAN TO LOSE SPEED AND THE CONTACT WAS ABLE TO SAFELY MANEUVER IT TO THE SHOULDER. WHILE ON THE SHOULDER, THE VEHICLE RESTARTED WITHOUT WARNING AND REVERSED FULL THROTTLE INTO THE GUARD RAIL. THE CONTACT SUSTAINED HEAD AND EYE INJURIES AND A BROKEN RIB. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER AND THEY PERFORMED A DIAGNOSTIC, WHICH DID NOT PRODUCE ANY ERROR CODES. THE FAILURE COULD NOT BE DUPLICATED. THE BODY DAMAGE WAS REPAIRED AT THE COST OF $500, BUT THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER STATED THAT IF A FAILURE OCCURRED, THE VEHICLE WOULD CORRECT ITSELF AND WOULD NOT DISPLAY ANY FAILURE CODES TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE BACK TO THE DEALER FOR FURTHER INSPECTION. THE CONTACT HAS EXPERIENCED MULTIPLE FAILURES WITH THE VEHICLE SINCE IT WAS PURCHASED. SHE IS CURRENTLY NOT DRIVING THE VEHICLE AND IT IS AT THE REPAIR SHOP BEING INSPECTED FOR THE REVERSING FAILURE AND FOR RESETTING THE COMPUTER MEMORY. THE FAILURE MILEAGE WAS 32,000.