NHTSA Complaint #10276387 — 2003 TOYOTA TUNDRA

I OWN A 2003 TOYOTA TUNDRA. IT CURRENTLY HAS 101,200 MILES ON IT. I PURCHASED IT BRAND NEW AND WHEN I REACHED 15,000 MILES THE SHIFT COLUMN TO THE RIGHT OF THE STEERING WHEEL SNAPPED OFF IN MY HAND. I BROUGHT IT TO THE DEALER THAT I BOUGHT IT AND IT TOOK THEM THREE WEEKS TO FIX BECAUSE THEY CLAIMED NOT TO HAVE A TOOL NEEDED TO REASSEMBLE THE VARIOUS PARTS OF THE COLUMN. AT APPROXIMATELY 39,000 MILES THE COLUMN AGAIN SNAPPED OFF DURING NORMAL OPERATION. THIS TIME I TOOK IT TO ANOTHER TOYOTA DEALER BECAUSE I HAD NO CONFIDENCE IN THE ORIGINAL ONE THAT FIXED IT. I HAD TO ARGUE WITH THE NEW DEALER OVER COVERING THE REPAIR UNDER WARRANTY WHICH THEY DID EVENTUALLY DO. ONCE AGAIN THE SECOND DEALER HAD THE VEHICLE NEARLY 3 WEEKS AND ONCE AGAIN THEY CITED THE LACK OF THE APPROPRIATE TOOL TO REASSEMBLE THE COLUMN. THEY ACTUALLY SAID THEY HAD TO FABRICATE A TOOL TO MAKE THE REPAIR. AND FINALLY YESTERDAY, THE COLUMN HAS SNAPPED FOR A THIRD TIME. I CAN ASSURE YOU THAT THIS IS NOT OCCURRING IN A FIT OF RAGE, NOR AM I AGGRESSIVELY HANDLING THE SHIFT EACH TIME I ENGAGE THE TRUCK INTO DRIVE. BOTH DEALERS CLAIM THAT THIS REPAIR IS UNHEARD OF AT THEIR DEALERSHIPS WHICH IS PROBABLY TRUE. I WANTED TO REPORT IT TO YOU ALL IN CASE THERE WERE ADDITIONAL REPORTS COMING FROM OTHER AREAS OF THE COUNTRY. THANK YOU. MARC A. LAPIERRE *TR