NHTSA Complaint #10276314 — 2002 FORD WINDSTAR

TL*THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT NOTICED THAT THE INSTRUMENT PANEL LIGHTS AND THE POWER LOCKS WERE FAILING. HE REPLACED THE FUSE SEVERAL TIMES AND SMELLED A BURNING ODOR UNDERNEATH THE HOOD OF THE VEHICLE. THE CONTACT FOUND FLUID LEAKING FROM THE VEHICLE, WHICH ORIGINATED FROM THE CRUISE CONTROL. THE WIRING HARNESS WAS DAMAGED. THE DEALER REPLACED THE CRUISE CONTROL WIRING HARNESS, SWITCH, AND THE SPEEDOMETER WIRING HARNESS AT THE COST OF $888. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL); THEREFORE, THEY WOULD NOT ASSIST. THE VEHICLE HAS BEEN REPAIRED. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 80,000.