NHTSA Complaint #10276225 — 2004 LAND ROVER FREELANDER

MY FREELANDER STARTED LOSING COOLANT LAST WEEKEND. I CALLED LAND ROVER SERVICE IN WAUKESHA WI. THEY TOOK THE VEHICLE IN ON MONDAY. THEY TOLD ME THE THERMOSTAT NEEDED TO BE REPLACED (A $56 PART) AND A FEW HOSES/PIPES AND GASKETS FOR $900. THE NEXT DAY THEY CALLED TO TELL ME THAT THE MANIFEST INTAKE ALSO NEEDED TO BE REPLACED, ANOTHER $1215.00. THE SERVICE MANAGER TOLD ME THAT WAS THE REASON MY CAR MAKES A LOUD TICKING NOISE. I TOLD THE SERVICE MANAGER THAT THE VEHICLE STARTED MAKING THAT NOISE THE FIRST YEAR I PURCHASED IT - NEW. I TOLD HIM I HAD IT IN 3 TIMES AND COMPLAINED ABOUT IT WHILE THE VEHICLE WAS UNDER WARRANTY. I GOT THE SAME ANSWER EVERY TIME 'THEY ALL SOUND LIKE THAT, IT IS NORMAL.' I HAD ANOTHER MECHANIC LOOK AT IT, HE SAID IT WAS NOT NORMAL AND TOLD ME TO TAKE IT BACK IN. I DID, THEY TOLD ME THERE WAS NOTHING THEY COULD DO. HE TOLD ME THAT THEY COULDN'T MOVE ANY FURTHER ON MY VEHICLE UNTIL I TALKED TO LAND ROVER DIRECTLY. MY HUSBAND CALLED AND OPENED THE CASE. WE ARE NOW ON DAY 4 AND STILL DON'T KNOW IF LAND ROVER IS GOING TO COVER ANYTHING. THEY HAVE TERRIBLE SERVICE. WHEN I PURCHASED THE VEHICLE I WAS GIVEN A PROMISE OF SUPERIOR SERVICE AND LOYALTY. NOW, THEY WON'T EVEN GIVE ME A LOANER. *TR