NHTSA Complaint #10275697 — 2008 DODGE AVENGER

2008 DODGE AVENGER BALL JOINTS WORN OUT AT ONLY A LITTLE OVER 31000 MILES. I TOOK MY CAR IN FOR REPAIR ON 07/01/09 BECAUSE I NOTICED THERE WAS SOMETHING WRONG WITH THE STEERING WHILE OPERATING THE VEHICLE. ONCE IT WAS FOUND THAT THERE WAS A BALL JOINT PROBLEM WITH MY CAR, SOUTHERN CHRYSLER DODGE IN LUFKIN,TX 75901 TOLD ME THAT THEY HAD TO ORDER THE PARTS FOR THE CAR.KNOWING HOW MUCH OF A SAFETY ISSUE DAMAGED BALL JOINTS ARE, I REQUESTED THAT THEY GIVE ME A BAIL CAR, JUST UNTIL MY PARTS CAME IN FOR MY CAR. THEY REFUSED, CLAIMING THAT THEIR INSURANCE COMPANY NO LONGER ALLOWS THEM TO DO SO. I HAVE TRIED TO AVOID FILING A COMPLAINT BY TALKING TO THE HEAD OWNER, HOWEVER, THE EMPLOYEES AT DODGE ARE DOING WHATEVER THEY CAN TO STALL, OR PREVENT ME FROM SEEING THE HEAD OWNER. ONE EMPLOYEE HAD SAID THAT THEY WOULD GET US A RENTAL CAR IF ONE WAS AVAILABLE BUT I HAD TO PAY THE 75 DOLLAR DEPOSIT WHICH WOULD BE REFUNDED. HOWEVER THAT DEALER KNOWS THAT FINDING A RENTAL CAR IS NEXT TO IMPOSSIBLE SINCE THIS IS THE 4TH OF JULY WEEKEND. ALL I WANT FROM THIS DODGE DEALERSHIP IS A LOANER CAR, THAT'S ALL. PLEASE TAKE ACTION, BEFORE I OR SOME OTHER NON SUSPECTING PERSON HAS AN ACCIDENT DUE TO WORN OUT BALL JOINTS. PS:THE PARTS TECH SAID THAT THE VEHICLE WAS SAFE TO DRIVE, BUT I KNEW BETTER. THIS WAS JUST TO GET ME OUT OF THEIR FACES IN A HURRY. *TR