NHTSA Complaint #10275696 — 2008 AUDI A3

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	10275696
Vehicle	2008 AUDI A3
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	June 1, 2008
Date Filed	July 3, 2009
Mileage	16,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

DIRECT SHIFT GEARBOX (DSG) TRANSMISSION STARTED JERKING WHEN STARTING FROM A STOP. SECOND TO FIRST DOWNSHIFT WOULD BE SEVERE WITH A LOUD "CLUNK" FROM THE DSG. WENT TO DEALER AND VEHICLE WAS DIAGNOSED WITH A FAULTY TCU(MECHATRONICS MODULE). PART IS ON BACKORDER AND WILL TAKE OVER 1 MONTH TO GET IN. WAS TOLD THAT VEHICLE IS OKAY TO DRIVE BUT WITH THE UNCERTAINTY OF RELIABLE PERFORMANCE AND POTENTIAL DAMAGE TO OTHER TRANSMISSION COMPONENTS I DON'T AGREE. HAVE RESEARCHED AND FOUND MANY OTHER AUDI AND VW OWNERS WITH THIS SAME PROBLEM AND SIMILAR EXPERIENCE WITH SIGNIFICANT DELAYS IN GETTING THE REPLACEMENT PART. APPARENTLY VAG IS FOCUSED MORE ON PRODUCING NEW VEHICLES THAN MAKING SURE THE VEHICLES ALREADY ON THE ROAD ARE OPERATING PROPERLY. THIS COMPANY HAS NO CONCERN FOR CUSTOMER SERVICE ONCE THEY HAVE YOUR MONEY. *TR

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