NHTSA Complaint #10275593 — 1998 CADILLAC CATERA

THE TENSIONER PULLEY & TIMING BELT WAS A KNOW DEFECT FOR VEHICLE AND WAS RECALLED BUT I WAS NEVER NOTIFIED, AT THE TIME OF FAILURE I LOST ALL POWER & CONTROL OF THE VEHICLE ON AN DECLINE IN A HIGH TRAFFIC LOCATION IN A SERVER RAIN STORM. VEHICLE IS NOW DOA AND GM REFUSES TO REMEDY TUES EVENING 6/23 THE CHECK ENGINE LIGHT GOES ON, IN 30-45 SECONDS THE CAR STOPPED RUNNING, EARLIER IN THE DAY I HEARD A KNOCK AND THOUGHT I RAN OVER SOMETHING AS ALL GAUGES INDICATED EVERYTHING WAS RUNNING NORMAL. HAD AAA TOW IT TO MY HOME AND NEXT DAY (WED.) TO THE CADDY DEALER. THEY CHARGE ME $109 TO ASSESS THE PROBLEM, THEN TELL ME THE TIMING BELT BROKE! IT WILL COST ANOTHER $600 LABOR FOR 5 HOURS OF INSPECTION TO CHECK THE PROBLEM AND DEPENDING WHAT THEY FIND $$$$$$ TO FIX, DAAAAA! I CALL THE SERVICE MANAGER HE TELLS ME HE'LL CHECK IT OUT AND CALL ME BACK. OK SO NOW HE CALLS ME AND TELL ME THE REP MISS-QUOTED WHAT THEY WERE GOING TO DO. NOW IT'S THE TENSION PULLEY THAT FAILED CASING THE TIMING BELT TO SNAP, TO REPLACE THE WHOLE SET IS $699 + LABOR AND SUGGESTED I INVEST ANOTHER $150 TO CHANGE THE COOLANT PUMP AS IT'S SHOWING SIGNS OF LEAKAGE AT THE SAME TIME SO IT DOESN'T RUN ME ADDITIONAL COSTS LATER AS IT'S IN THE SAME PART OF THE ENGINE AS THE PULLEY AND BELT. GRAND TOTAL OF $1207 + TAX. "BUT" DEPENDING ON WHAT HAPPENS AFTER THEY REPLACE THE TENSIONER PULLEY & TIMING BELT THERE MIGHT BE ADDITIONAL COST IF THE CAR STILL WILL NOT START. OK SO I TELL HIM TO GO AHEAD. I DECIDED TO GOGGLE THE PROBLEM TO SEE WHAT IT IS I AM PAYING FOR, HELLLLLLO! WHAT DO I FIND BUT A MAJOR RECALL BACK IN 9/2002 ON THE TENSIONER PULLEY FAILURE CAUSING THE TIMING BELT TO SNAP!!!!!!!!! & THE REPLACEMENT OF THE COOLANT PUMP. I WAS NEVER NOTIFIED OR ADVISED OF THIS RECALL. THEY NEVER TOLD ME ANYTHING EVERY TIME I BROUGHT THE CAR IN FOR SERVICE. I ONLY HAVE ONLY 20,654 MILES ON THE CAR, AS IT'S MY 2ND VEHICLE AND USE IT LOCALLY FOR SHOPPING. NORMAL REPLACEMENT FOR THE TIMING BELT & TENSIONER PULLEY IS 70K MI. *TR