NHTSA Complaint #10275357 — 2002 JEEP LIBERTY

JUNE 27TH WHILE MY WIFE AND I WERE RIDING DOWN RTE 18 SATURDAY AFTERNOON IN OUR 2002 JEEP LIBERTY THE HOOD CAME UNLATCHED FOR NO REASON. WE HAVE BEEN RIDING AROUND FOR A LONG TIME WITH NO PROBLEM. THEN OUT OF THE BLUE ALL OF A SUDDEN THIS HAPPENS. WE TOOK IT TO MEINKE TO SEE IF THEY COULD GET IT LATCHED TILL MONDAY JUNE , 29TH WHEN WE WERE SCHEDULE TO TAKE IT TOOK THE BODY SHOP FOR REPAIR. THEY DID GET IT LATCHED BUT SAID DON'T DRIVE ITGO ANYWHERE UNLESS YOU HAVE TO. MAKE SURE YOU HAVE YOUR 4 WAYS ON AND ONLY GO NO MORE THAN 35 MPH. ONE OF THE TECH'S WHO WORKS AT MEINEKE AS WELL AS THE PERSON AT THE REPAIR SHOP SAID BOTH THE SECURITY LATCH, AND THE MAIN LATCH SHOULD NOT HAVE GIVEN WAY AS WELL AS THE REP FROM GEICO SAYING THE SAME THING, ALSO THE MECHANIC WORKING ON THE JEEP SAYS THE SAME THE SAME THING BOTH THE SECURITY LATCH AND THE MAIN LATCH SHOULD HAVE HELD. I HAVE THREE PEOPLE SAYING THE SAME THING, I HOPE IT DOESN'T HAPPEN TO ANYONE ELSE. I SPOKE TO DAIMLER CHRYSLER JEEP EXPLAINING TO THEM THE SITUATION AND I WASN'T HAPPY EXPLAINING I HAVE TO PUT OUT $500.00 OF MY POCKET BECAUSE OF THIS ACCIDENT, WHICH WE FEEL WAS NOT AN ACCIDENT. WE FEEL IT IS A SAFETY ISSUE AND WE SHOULD BE REIMBURSED BY DAIMLER CHRYSLER FOR THE DEDUCTIBLE WE PAID HAD TO POUR OUT OF OUR POCKET. THIS IS CLEARLY A SAFETY ISSUE WITH THE JEEP AND IT DOES NOT MATTER IF OUR WARRANTY EXPIRED IN DECEMBER 2008. IT SHOULD HAVE NEVER HAPPENED UNDER WARRANTY OR NOT UNDER WARRANTY. BEING A SAFETY ISSUE ALL 2002 MODELS SHOULD BE RECALLED AND FIXED SO THIS DOES NOT HAPPEN TO ANYONE ELSE AS WELL AS REIMBURSING US FOR THE MONEY WE HAD TO PAY TO FIX THE PROBLEM OURSELVES. *TR