NHTSA Complaint #10275329 — 2003 FORD FOCUS STRUCTURE:BODY:DOOR

Complaint Details

ODI Number	10275329
Vehicle	2003 FORD FOCUS
Component	STRUCTURE:BODY:DOOR
Date of Incident	June 28, 2009
Date Filed	June 30, 2009
Mileage	59,246 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

I OWN A 2003 FORD FOCUS AND BACK IN FEBRUARY 2006 I TOOK THE CAR IN FOR A RECALL TO FIX DOOR HINGES THAT BECOME HARD TO OPEN OR ACTUALLY BREAK. THEY COMPLETED THE WORK. AS I WAS DRIVING THE OTHER DAY MY REAR PASSENGER DOOR JUST SWUNG OPEN AND THE DOOR WILL NO LONGER LATCH. I CALLED FORD AND THEY SAID SINCE THEY PUT SOME GREASE OR SOMETHING LIKE THAT ON MY DOOR BACK IN 2006 (THEY NEVER PUT A NEW LATCH ON THE CAR) THAT I AM OUT OF LUCK AND HAVE TO PAY THE $336 MYSELF TO FIX THE LATCH THAT I FEEL THEY SHOULD HAVE REPLACED UNDER THE RECALL IN THE FIRST PLACE. TWO OF MY OTHER THREE DOORS ARE GETTING HARD TO OPEN AND I FEEL IT IS ONLY A MATTER OF TIME BEFORE THEY COMPLETELY BREAK ALSO. I HAVE TWO CHILDREN AND THANK GOD ONE OF THEM WAS NOT IN THE BACK SEAT THE DAY THE CAR DOOR JUST DECIDED TO SWING OPEN. *TR

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