NHTSA Complaint #10275103 — 2002 SATURN LS

2002 SATURN L 300 6 CYL. SAW SMOKE COMING FROM MY STEERING COLUMN, HAVE REPORTED THIS TO SATURN , AFTER HAVING MY OIL CHANGED. THEY TOLD ME IT WAS DUST BURNING IN THE STEERING COLUMN, AND THAT IT HAPPENS OCCASIONALLY. IT HAS HAPPENED TWICE SINCE THEN, MY CHILD WITNESSED THE SMOKE COMING OUT OF THE TURN SIGNAL LEVER AREA ON THE STEERING COLUMN. MY CAR IS NOW AT A SATURN DEALERSHIP, WITH A BAD BCM ( BODY CONTROL MODULE) THIS IS THE COMPUTER THAT CONTROLS ALL ELECTRICAL DEVICES INSIDE THE CAR. THE LIGHT SWITCH , TURN SIGNAL, WIPERS,INSTRUMENT PANEL, KEYLESS ENTRY, POWER DOORS AND WINDOWS,RADIO, CAR IGNITION, ANTI-THEFT, ETC. WHEN I SPOKE TO THE SERVICE TECH TODAY. HE STATED THE TWO ARE NOT RELATED, AND THAT THERE WILL BE AN EXTRA CHARGE TO HAVE A TECH. LOOK INTO THE STEERING COLUMN. I TOLD HIM I WOULD PAY THE DIFFERENCE BECAUSE SMOKE SHOULD NOT COME OUT OF THE STEERING COLUMN. CORRECT ME IF I'M WRONG, BUT MOST OF THE THINGS THE BCM CONTROLS RUN THROUGH THE STEERING COLUMN. THEY DO NOT WANT TO LOOK AT MY COMPLAINT, THEY ONLY WANT TO PUT IN A 600 DOLLAR PART. IF THE WIRES ARE BURNT THE BCM STILL WON'T WORK. AND THE CAR STILL WON'T WORK OR ELSE IT MAY BURN OUT A NEW BCM. WHY IS SATURN SO HESITANT TO LISTEN TO A CUSTOMERS COMPLAINT ? *TR