NHTSA Complaint #10275045 — 2004 GMC ENVOY

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL issue reported to NHTSA

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Complaint Details

ODI Number	10275045
Vehicle	2004 GMC ENVOY
Component	ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Date of Incident	January 25, 2009
Date Filed	June 26, 2009
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TL*THE CONTACT OWNS A 2004 GMC ENVOY. THE CONTACT STATED THAT THE SPEEDOMETER SUDDENLY STOPPED WORKING. SHE CALLED THE DEALER AND WAS INFORMED THAT THE INSTRUMENT CLUSTER NEEDED TO BE REPAIRED. THE DEALER ALSO STATED THAT THEY WOULD NOT BE RESPONSIBLE FOR THE REPAIRS. THROUGH ONLINE RESEARCH, THE CONTACT DISCOVERED THAT NUMEROUS PEOPLE WERE EXPERIENCING THE SAME FAILURE. THE VEHICLE HAS NOT YET BEEN REPAIRED; HOWEVER, THE CONTACT BELIEVES THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT AND A RECALL SHOULD BE ISSUED. SHE IS UNABLE TO DETERMINE HOW FAST SHE IS DRIVING. THE FAILURE MILEAGE WAS 75,000 AND CURRENT MILEAGE WAS 84,000.

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