NHTSA Complaint #10274835 — 2001 LINCOLN TOWN CAR

MY COMPLIANT CONCERNS OUR 2001 LINCOLN TOWNCAR CARTIER. ON 14 JUNE 2009, WHILE DRIVING HOME FROM CHURCH, IT STARTED RAINING. I TURNED THE WINDSHIELD WIPERS ON AND THEY WORKED UP TO LEAVING THE RESTAURANT. WHILE DRIVING OFF THE WIPERS WOULD NOT WORK. I FOUND MYSELF DRIVING IN THE RAIN WITHOUT WIPERS. I PURCHASED OUR LINCOLN NEW AND ONLY HAVE 33,200 MILES ON IT NOW. AFTER RESEARCHING THE INTERNET, I FOUND THERE HAD BEEN 1,083,000 RECALLS (01S24) ON 2001'S FOR WINDSHIELD WIPER/WASHER MOTOR. I PRINTED IT OFF AND TOOK IT TO THE DEALER AND EXPLAIN WHAT HAD HAPPEN AND GAVE THEN A COPY OF THE RECALL NOTICE. I CALLED THAT AFTERNOON AND THE SERVICE REP SAID THEY COULDN'T FIND THE PROBLEM AND NEED TO KEEP IT OVERNIGHT. I AGREED. I RECEIVED A CALL JUNE 23RD AND WAS TOLD THEY FOUND THE PROBLEM AND IT WOULD COST ME $538.00 TO FIX. I ASKED WHY WASN'T IT COVERED UNDER THE RECALL AND HE TOLD ME THAT MY VIN WAS NOT LISTED AND THEREFORE IT WAS NOT COVERED AND THERE WAS NOTHING THEY COULD DO ABOUT IT. I DENIED THEM THE RIGHT TO FIX IT AT THAT COST AND TOOK IT TO MY PERSONAL MECHANIC. I CALLED THE FORD CUSTOMER RELATIONS DEPARTMENT AND TALKED WITH TWO INDIVIDUALS BEFORE RECEIVING A CALL FROM GUY WHO IS THERE SUPERVISOR. I EXPLAINED TO GUY MY FRUSTRATION AND DISSATISFACTION. HE EXPLAINED THAT ALL RECALLS ARE BASED ON INVESTIGATIONS AND IDENTIFIED WITH VIN OF THE VEHICLES. MY VIN WAS NOT LISTED AND THEREFORE THERE WAS NOTHING THEY COULD DO. THERE WERE 1,083,000 RECALLS FOR THIS PROBLEM. ALL VEHICLES WITH VIN MADE FROM FEB 15 THROUGH JULY 2000 WERE INCLUDED AND THE PLANT WHERE MY VEHICLE WAS MADE WAS ON THE LIST BUT THE MANUFACTURE DATES THAT WERE INCLUDED FOR THAT PLANT WAS FEB 15 THRU JULY 2000. MY VEHICLE WAS MADE AT WIXOM PLANT BUT IT WAS MADE SEPTEMBER 2000. I'M HAD THE SAME PROBLEM, MY CAR WAS MADE AT ONE OF THE SAME PLANTS BUT TWO MONTHS LATER. WHERE IS THE LOGIC? I COULD OF HAD AN ACCIDENT THAT COULD HAVE CAUSED THE LIFE OF SOMEONE BECAUSE OF THIS DEFAULT. WHERE IS THE LOGIC? *TR