NHTSA Complaint #10274787 — 1997 BUICK REGAL ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Complaint Details

ODI Number	10274787
Vehicle	1997 BUICK REGAL
Component	ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Date of Incident	May 25, 2009
Date Filed	June 23, 2009
Mileage	100,458 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

I LEFT WORK ON MY BREAK DROVE A HALF MILE TO HOME GOT OUT MY CAR AND CAME IN THE HOUSE FOR ABOUT FIVE MINUTES. THEN A OFFICER WAS AT MY DOOR AND TOLD ME MY CAR WAS ON FIRE. THE FLAMES WERE VERY BAD UNDER MY HOOD. THE POLICE WAS TELLING EVERYONE TO MOVE THERE CARS AND STAY IN THERE APARTMENTS. IT TOOK ABOUT TEN MINUTES BEFORE THE FIREMEN TO GET THERE. WHEN THEY ARRIVE AND OPEN THE HOOD A BALL OF FIRE SHOT OUT. THEY PUT IT OUT. THE CAR WAS BURNT UP BADLY. SO I CALL GM AND GAVE A FIRE REPORT. IT WAS A RECALL ON MY ENGINE AND GM SENT ME A LETTER TO GO AND GET IT SERVICE. AND I DID GO TO MIKES BUICK ON 04/09 AND THEY FIX THE RECALL. AND ON 05/25/09 THAT'S WHEN MY CAR CAUGHT ON FIRE. MIKES CAME OUT AND TOWED MY CAR TO THERE SHOP. THEY CALL ME ABOUT FIVE DAYS AFTER THAT AND SAID THEY COULD NOT DO ANY THING FOR ME. NOW I HAVE NO TRANSPORTATION TO WORK THEY JUST DON'T CARE ABOUT THERE MISTAKE. MY CAR WAS PERFECTLY FINE UNTIL THEY WORKED ON IT AND THEN IT JUST BADLY BURNT UP. I REALLY NEED SOME HELP WITH THIS PROBLEM I AM A SINGLE MOTHER OF 5 AND NOW I HAVE NO TRANSPORTATION FOR WORK OR SCHOOL. PLEASE HELP US. THANK YOU VERY MUCH. *TR

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