NHTSA Complaint #10274206 — 2002 CHEVROLET IMPALA

TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS DIM. THE CONTACT HAS TO PLAY WITH THE DIMMER SWITCH IN ORDER FOR THE HEADLIGHTS TO ILLUMINATE AGAIN. THE FAILURE HAS BEEN OCCURRING FOR TWO YEARS AND PROVIDES POOR VISIBILITY WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO A CHEVROLET AND A CHRYSLER DEALER AND THEY WANTED TO CHARGE APPROXIMATELY $600 FOR THE REPAIR. THE VEHICLE IS NO LONGER UNDER WARRANTY; THEREFORE, THE DEALER STATED THAT THEY WOULD MAKE THE REPAIR AT THE CONTACT'S EXPENSE. HE BELIEVES THAT GENERAL MOTORS SHOULD PAY FOR THE REPAIR DUE TO THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS 45,000 AND CURRENT MILEAGE WAS 65,000. UPDATED 07/08/09 *BF THE HEADLIGHTS WENT OUT WHEN THE DIMMER WAS USED. THE DEALER STATED THE MULTI-FUNCTION SWITCH WAS FAILING INTERNALLY. UPDATED 07/08/09.*JB