NHTSA Complaint #10273988 — 2003 CHEVROLET MALIBU

TL*THE CONTACT OWNS A 2003 CHEVROLET MALIBU. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. SHE NOTICED THAT THE ANTI THEFT LIGHT WAS ILLUMINATED. SHE PLACED THE IGNITION IN AUXILIARY MODE FOR 10 MINUTES. THE CONTACT THEN TURNED OFF THE IGNITION AND RESTARTED THE VEHICLE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT HAD TO CLIMB IN THE BACK SEAT TO EXIT BECAUSE THE PASSENGER AND DRIVER'S SIDE DOORS WOULD NOT UNLOCK. UPON EXITING, SHE WOULD THEN HAVE TO LIFT THE HOOD OF THE VEHICLE AND SLAM THE HOOD BACK DOWN IN ORDER FOR THE VEHICLE TO RESTART. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE ANTI THEFT SYSTEM WAS FAILING. THE VEHICLE IS CURRENTLY BEING REPAIRED AT THE COST OF $1,168. THE MANUFACTURER STATED THAT BECAUSE REGULAR MAINTENANCE, OTHER THAN OIL CHANGES, WERE NOT PERFORMED AT A CHEVROLET DEALER, NO COMPENSATION WOULD BE PROVIDED. THE FAILURE MILEAGE WAS 36,000 AND CURRENT MILEAGE WAS 40,943.