NHTSA Complaint #10273529 — 2000 CHEVROLET IMPALA

TL*THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 09V116000 (ENGINE AND ENGINE COOLING). THE REMEDY STATED THAT THE DEALER WILL REMOVE THE SPARK PLUG WIRE RETENTION CHANNEL AT THE FRONT OF ENGINE AND INSTALL TWO NEW SPARK PLUG WIRE RETAINERS FOR FREE. OIL HAS ALREADY BEGUN LEAKING FROM THE CONTACT'S VEHICLE; THEREFORE, THE REMEDY WOULD BE INSUFFICIENT IN CORRECTING THE FAILURES. THE MANUFACTURER DID NOT ASSIST. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 105,000 AND CURRENT MILEAGE WAS 140,000. UPDATED 07/17/09 *BF THE CONSUMER STATED THE RECALL WAS PERFORMED ON JUNE 25TH. THE CONSUMER INSISTED THAT THE TECHNICIAN TELL HIM WHERE THE OIL LEAK WAS COMING FROM. THE OIL LEAK WAS COMING FROM THE FRONT VALVE COVER GASKET, WHICH WAS BELOW THE SPARK PLUG WIRES AND SPARK PLUG WIRE RETAINERS. THE SPARK PLUG WIRE RETAINERS THAT THEY REPLACED HAD NO EVIDENCE OF OIL, THEREFORE THE LEAK WAS NOT RELATED TO THE RECALL AND DID NOT POSE A SAFETY THREAT. UPDATED 07/21/09.*JB