NHTSA Complaint #10273504 — 2005 CHRYSLER CROSSFIRE

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	10273504
Vehicle	2005 CHRYSLER CROSSFIRE
Component	EXTERIOR LIGHTING
Date of Incident	October 1, 2008
Date Filed	June 10, 2009
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

HEADLIGHT LENSES CLOUDY AND CRAZING. DEALER REFUSED TO REPLACE UNDER WARRANTY. DISTRICT MANAGER REFUSED TO REPLACE UNDER WARRANTY. LATER DIRECTED DEALER TO POLISH LENSES. MADE THEM WORSE. LATER OFFERED 50-50 COST SHARE. A. MY COST WOULD BE IN EXCESS OF $500.00 AND B. CAR IS STILL UNDER WARRANTY AND IS APPARENTLY A MANUFACTURE DEFECT. NUMEROUS OTHER OWNERS HAVE HAD THEIR LIGHTS REPLACED BY DEALERS, APPEARS TO BE NO HARD AND FAST RULE. DISTRICT MANAGER IS TRYING BULLYING TACTICS. HE HAS NEVER SEEN THE CAR, EVEN THOUGH I TRIED ON SEVERAL OCCASIONS TO MEET WITH HIM. HE IS UNAPPROACHABLE AND INCOMMUNICADO TO ANYONE OUTSIDE OF THE DEALER. I HAVE PHOTOS. I GAVE A PHOTO TO SERVICE MANAGER TO ATTEMPT TO GET THIS RESOLVED. DISTRICT MANAGER HAS NOT REPLIED. *TR

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