NHTSA Complaint #10273327 — 2001 CHEVROLET MONTE CARLO

TL*THE CONTACT OWNS A 2001 CHEVROLET MONTE CARLO. THE CONTACT STATED THAT THE STEERING SHAFT ON THE VEHICLE FAILED. THE STEERING MADE A NOISE THAT THE DEALER WAS UNABLE TO DUPLICATE. THE DEALER STATED THAT THE HUB MAY HAVE BEEN AFFECTING THE STEERING. THE HUB WAS REPLACED AT THE COST OF $3,000 AT THE CONTACT'S EXPENSE. THE FAILURE BECAME LOUDER AND MORE FREQUENT WHEN MAKING SHARP TURNS. THE DEALER STATED THAT THE DRIVER'S SIDE HUB NEEDED TO BE REPLACED FOR THE SECOND TIME WITHIN A YEAR. THEY STATED THAT THE PASSENGER SIDE HUB ALSO FAILED. THE DEALER LATER DETERMINED THAT THE STEERING SHAFT WAS THE TRUE CAUSE OF THE FAILURE. THERE WAS A RECALL ISSUED BY DOORMAN PRODUCTS REGARDING THE STEERING SHAFT, BUT IT ONLY PERTAINED TO AFTERMARKET OR REPLACEMENT STEERING SHAFTS. THE CONTACT WAS NOT THE ORIGINAL OWNER OF THE VEHICLE AND COULD NOT DETERMINE IF THE STEERING SHAFT WAS PREVIOUSLY REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 100,000.