NHTSA Complaint #10273239 — 2002 JEEP LIBERTY

AS I WAS PULLING OUT OF MY SUBDIVISION I HEARD A LOUD "METAL ON METAL" GRINDING NOISE AND HAD A VERY DIFFICULT TIME STEERING MY 2002 JEEP LIBERTY. I CALLED AAA WHO SENT A TOW TRUCK DRIVER AND HAD MY CAR HAULED TO THE DEALER (CARDINAL DODGE IN LOUISVILLE, KY). THE UPPER BALL JOINT ON THE DRIVER SIDE FRONT BROKE. THIS CAR HAS ALREADY BEEN RECALLED TWICE BEFORE AND HAS BEEN TAKEN IN TO BE REPAIRED AS REQUIRED BY THE RECALL FOR THIS SAME ISSUE. THANKFULLY I HADN'T MADE IT TO THE EXPRESSWAY YET. I AM SO GRATEFUL THAT I DID NOT HAVE THIS HAPPEN TO ME AS I WAS DRIVING 60 MPH. I HAVE TWO YOUNG CHILDREN AND WE ALL COULD HAVE BEEN SERIOUSLY INJURED AS THEY ARE NORMALLY IN THE CAR WITH ME EVERY DAY AND IT JUST SO HAPPENED THAT THEY WERE NOT IN THE CAR YESTERDAY. IT HAPPENED RIGHT AFTER I ACCELERATED AFTER I HAD COME TO A COMPLETE STOP. THIS IS A MAJOR SAFETY ISSUE AND APPARENTLY THE POOR QUALITY OF THE CHRYSLER PARTS NEEDS TO BE RECALLED YET AGAIN. WE HAVE NOT BEEN HAPPY WITH THE CAR OR THE SERVICE ON THE CAR. PLEASE FEEL FREE TO CONTACT ME AS I DO NOT FEEL THE COST OF THE REPAIR OF THIS SUBSTANDARD VEHICLE SHOULD BE MY RESPONSIBILITY. CHRYSLER NEEDS TO STAND BEHIND WHAT THEY MAKE. *TR