NHTSA Complaint #10273158 — 2002 GMC SAFARI

MY 2002 GMC SAFARI WOULD NOT START. I WENT AND REPLACED THE 2.5 YEAR OLD BATTERY (IT WAS LEAKING AT THE TERMINALS) IT STARTED ONE TIME AND THEN ABOUT 45 MINUTES LATER IT WAS DEAD AGAIN. IT WAS TOWED TO THE DEALER. I WAS FIRST INFORMED THAT THE CHARGING SYSTEM WAS O.K. AND THAT THE PROBABLE CAUSE WAS THE BATTERY WAS NOT FULLY CHARGED. I WAS THEN INFORMED THAT THE BRAKE LIGHT WAS ON THE DASH AND A BRAKE LINING WAS LEAKING. THEY RECOMMENDED TO REPLACE BOTH LININGS AND FLUSH THE SYSTEM AND FILL WITH FRESH FLUID. AFTER SEVERAL HOURS I WAS TOLD THAT WHEN THE PARTS CAME AND THE TECH WAS TO INSTALL THE LININGS THAT THE FLUID WAS SMOKING AND THE TECH ALMOST BURNED HIS HANDS. THE VEHICLE WAS ON THE LIFT THREE HOURS FOR THIS TO HAPPEN. THE SERVICE REP COULD NOT EXPLAIN HOW THIS HAPPENED. I WAS TOLD THAT GM TOLD THEM TO CHECK THE POSITIVE CABLE FOR GROUNDING. THEY FOUND IT WAS GROUNDING ON THE CENTER LINK OF THE STEERING. THE WORK ORDER SAID THEY RE-ROUTED THE CABLE. I WAS TOLD BY A GM REP IN ARGENTINA THAT GM FELT THAT AFTER THE TIME AND MILEAGE THAT THEY WERE NOT RESPONSIBLE. I TOLD HIM THAT IF THE CABLE HAD BEEN PROPERLY ROUTED AT THE TIME OF MANUFACTURE THAT THIS WOULD NOT HAVE HAPPENED REGARDLESS OF THE TIME AND/OR MILES. I AM THANKFUL THAT THE FLUID HAD NOT LEAKED OUT OR BOILED TO THE POINT THAT I WOULD HAVE HAD BRAKE FAILURE. I FEEL IT COST ME ALL MOST $700. AT THIS POINT THAT WAS DO TO THE ROUTING OF THE CABLE AND WOULD LIKE TO BE REIMBURSED. THE GM REP SAID I COULD GO TO THE BETTER BUSINESS BUREAU THAT HE COULD DO NOTHING. CAN YOU HELP OR TELL ME WHERE I CAN GO FOR HELP? THANK YOU. *TR