NHTSA Complaint #10273151 — 2002 CHEVROLET IMPALA

TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN SHE TURNS THE IGNITION, IT DOES NOT RECOGNIZE THE KEY. SHE HAS TO WAIT 10-15 MINUTES TO TURN THE IGNITION AGAIN BEFORE THE VEHICLE STARTS NORMALLY. THE FAILURE HAS BEEN OCCURRING FOR APPROXIMATELY SEVEN MONTHS. IN ADDITION, THE HEADLIGHTS AND INSTRUMENT PANEL LIGHTS FLICKER WHILE THE VEHICLE IS IN MOTION. THE SECURITY LIGHT ALSO ILLUMINATES IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO STATED THAT THE FUEL PUMP NEEDED TO BE REPAIRED. THE RELAY SWITCHES RUN THROUGH THE FUEL PUMP. TWO NEW RELAY SWITCHES WERE INSTALLED AT THE CONTACT'S EXPENSE. THE DEALER STATED THAT THERE WERE NOT ENOUGH COMPLAINTS TO ISSUE A RECALL FOR THIS ISSUE. THE FAILURE MILEAGE WAS 115,000 AND CURRENT MILEAGE WAS 126,651.