NHTSA Complaint #10272827 — 2002 CHEVROLET IMPALA

2002 CHEVROLET IMPALA LS/ 3.8-V6 THE PROBLEM STARTED WITH THE IGNITION SWITCH. IT CAUGHT ON FIRE. TOOK IN TO DEALER, AFTER IT WAS REPLACED, ANOTHER PROBLEM SURFACED.. WE KEEP GETTING THE RUN AROUND AT THE DEALER..THE CAR INTERMITTENTLY STARTS. WHEN IT WANTS TO. THE DEALER THAT I BROUGHT IT TO SAID HE WAS 80% SURE THAT IT WAS MY BCM (BODY CONTROL MODULES) AND HE WOULD HAVE TO RESET MY RADIO. THE TWO REPAIRS WOULD RUN ME ABOUT $1,200 AND THAT ISN'T EVEN 100% GUARANTEED THAT IT WOULD REMEDY THE PROBLEM. WHAT A WAY TO CONDUCT BUSINESS. I CAN'T BELIEVE THERE ARE NO SERVICE BULLETINS ON THIS.. IN DOING SOME RESEARCH I SEE THE PROBLEM IS QUITE FAMILIAR ON MODELS OF THE SAME PLATFORM.. I'M AT MY WITS END WITH THIS PROBLEM.. THE CAR DOES FINALLY START AFTER SITTING THERE FOR 10 MIN OR SO.. MY ISSUE WITH THIS IS! I'M HAPPY TO PAY IF THE PROBLEM WENT AWAY BUT NON OF THE G.M DEALERS I'VE CONTACTED SEEM TO BE UPFRONT REGARDING THE MATTER, AND I QUOTE "BRING IT IN WE'LL TAKE A LOOK AT IT" THAT'S IT! HOW ABOUT FIXING IT? I REPLY.. "WELL WE DON'T KNOW WHAT'S WRONG WITH IT".. THE CAR DOES NOT DO IT ALL THE TIME, BUT A LOT OF THE TIME.. USUALLY AT THE MOST INOPPORTUNE TIME. THE PROBLEM DOES NOT SEEM TO BE A NEW ONE IT'S HAPPENING A LOT.. I'M SURE A DESIGN FLAW. I'M JUST SCARED OF ANOTHER FIRE. *TR