NHTSA Complaint #10272780 — 2002 LINCOLN LS

TL*THE CONTACT OWNS A 2002 LINCOLN LS. WHILE DRIVING 10 MPH, THE CONTACT HEARD A CLICKING NOISE COMING FROM THE PASSENGER SIDE FRONT WHEEL. THE FAILURE OCCURS DURING BOTH LOW AND HIGH SPEEDS. FIRESTONE CHECKED THE TIRES AND STATED THAT THE CONTROL ARM BALL JOINTS NEEDED TO BE REPLACED. THROUGH RESEARCH, THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 00V359001 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). THE DEALER STATED THAT HIS VIN WAS NOT INCLUDED IN THE RECALL, EVEN THOUGH THE FAILURES WERE IDENTICAL. THE CONTACT STATED THAT THE COIL PACK WAS ALSO EXPERIENCING FAILURE. WHENEVER HE ATTEMPTED TO ACCELERATE, THE VEHICLE FEELS AS IF IT WILL SHUT OFF. THE FAILURE ALSO OCCURS WHILE THE VEHICLE IS IDLING. HE BELIEVES THAT BOTH ISSUES ARE MANUFACTURER DEFECTS. THE FAILURE MILEAGE WAS 150,000 AND CURRENT MILEAGE WAS 161,000.