NHTSA Complaint #10272460 — 2004 FORD FOCUS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10272460
Vehicle	2004 FORD FOCUS
Component	ELECTRICAL SYSTEM
Date of Incident	May 28, 2009
Date Filed	May 31, 2009
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NH

Consumer Description

1. FORD FOCUS (2004) HAS FOR THE PAST MONTH HAD TROUBLE WITH THE KEY TURNING IN THE IGNITION. APPARENTLY IT IS A WELL KNOWN ISSUE AND FORD REFUSES TO ACKNOWLEDGE THAT IT IS A SAFETY ISSUE. HOWEVER, I ABSOLUTELY BELIEVE THAT BEING STRANDED SOMEWHERE AT NIGHT IS VERY MUCH A SAFETY ISSUE - WHETHER OR NOT FORD ADMITS THIS POSSIBILITY. 2. THE KEY DOES NOT TURN BECAUSE OF A DEFECT IN THE IGNITION SWITCH (OR SO I'VE READ ONLINE). THIS PROBLEM HAS OCCURRED THOUSANDS OF TIMES ACCORDING TO ONLINE COMPLAINTS AND PETITIONS, WITHOUT FORD RECOGNIZING IT AND TAKING ACTION. THIS PROBLEM RENDERS THE CAR COMPLETELY UNUSABLE UNTIL FIXED AND THE REPAIR CAN BE VERY COSTLY AND TIME CONSUMING. IT IS MOST CERTAINLY A SAFETY ISSUE - WHAT IS SAFE ABOUT BEING UNABLE TO START ONE'S CAR IF ONE IS ON THE SIDE OF THE HIGHWAY, AT NIGHT IN AN UNKNOWN CITY, ETC? 3. NOTHING HAS BEEN DONE YET BECAUSE I AM WAITING TO SEE IF FORD CUSTOMER SERVICE CAN EXPLAIN WHY THE COMPANY REFUSES TO ADMIT THE ISSUE AND REIMBURSE IT'S CUSTOMERS FOR THEIR FAULTY DESIGN. *TR

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