NHTSA Complaint #10269488 — 2007 FORD TAURUS

LISA WRIGHT MAY 18, 2009 DEAR ATTORNEY GENERAL TOM CORBETT ON DECEMBER 26, 2007 I LISA WRIGHT PURCHASED A 2007 FORD TAURUS FROM DAY FORD 3696 WILLIAM PENN HWY, MONROEVILLE, PA 15146 . I CALLED DAY FORD ON APRIL 27, 2009 PHONE NUMBER 412.858.0600 I SPOKE TO JOHN. I INFORMED JOHN THAT I WAS NO LONGER ABLE TO STEER MY CAR AND I ASKED HIM IF I CAN BRING IT IN. I WAS INFORMED THAT I CAN HAVE IT TOWED TO DAY FORD. ON APRIL 28, 2009 JOHN CALLED ME BACK AND INFORMED ME THAT THE PROBLEM WAS THE POWER STEERING PUMP AND THE HIGH PRESSURE LINE THAT NEEDED TO BE REPLACED. JOHN STATED THAT THEY DID HAVE THE POWER STEER PUMP BUT NOT THE HIGH PRESSURE LINE AND THAT IT WILL HAVE TO BE ORDER AND HE WAS NOT SURE WHEN IT WOULD BE IN. JOHN ALSO INFORMED ME THAT BECAUSE THIS IS A COVERED WARRANTY ITEM AND SERVICES A RENTAL CAR WOULD BE COVERED. A FEW DAYS LATER I WAS CONTACT AGAIN BY JOHN AT DAY FORD INFORMING ME THAT THE PART MAY TAKE A WHILE AND THAT THEY WILL NOT COVER MY RENTAL CAR ANY LONGER. APRIL 29, 2009 TO CURRENT I HAVE BEEN IN CONTACT WITH FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER PHONE NUMBER 1.800.392.3673. ON APRIL 29, 2009 I SPOKE TO CRAIG A CUSTOMER CARE REPRESENTATIVE, I EXPLAINED TO HIM OF THE INFORMATION THAT WAS GIVEN TO ME BY JOHN OF DAY FORD. HE INFORMED ME THAT SOMEONE FROM THE CUSTOMER CARE SOLUTIONS TEAM WOULD BE IN CONTACT WITH ME IN TWO BUSINESS DAYS. ON APRIL 30, 2009 I SPOKE TO MONICA HOWARD EXT. 7308 OF THE CUSTOMER CARE SOLUTIONS TEAM AND I INFORMED HER OF THE INFORMATION THAT I RECEIVED FROM JOHN AT DAY FORD. I EXPLAINED TO MONICA THAT THE DELAY IS ON THE END OF FORD AND I SHOULD NOT NOR CAN I PAY FOR MY RENTAL CAR. SHE INFORMED ME THAT SHE WOULD LOOK INTO THIS AND WILL GIVE ME A CALL BACK ON MAY 1, 2009 BEFORE 4PM MONICA ALSO INFORMED ME. *TR