NHTSA Complaint #10268702 — 2005 CHEVROLET UPLANDER

WE PURCHASED A USED 2005 CHEVY UPLANDER FROM A DEALERSHIP IN VANCOUVER WASHINGTON. WE ONLY HAD THE VAN FOR A COUPLE OF WEEKS AND WE WERE HAVING PROBLEMS WITH THE DRIVERS SIDE DOOR NOT CLOSING. WE WOULD CLOSE IT AND IT WOULD LATCH THEN A COUPLE SECONDS LATER IT WOULD REOPEN. WE TOOK THE VAN INTO A CHEVY DEALER TO HAVE THE DOOR REPAIRED. THEY REPAIRED IT , BUT ONLY TO HAVE THE SAME PROBLEM ACCRUE A DAY LATER. WE CALLED THE DEALER AND TOOK IT BACK IN ONLY THE DEALER CHECKED THE DOOR TO SEE IF IT WAS WORKING OR NOT . THE DOOR DID THE SAME THING OF CLOSING THEN OPENING RIGHT BACK UP. THE DEALER THEN DROVE IT AROUND TO THE BACK OF THE SHOP , ONLY TO LATER HAVE THE MECHANICS SAY THAT THEY COULD NOT GET THE DOOR TO MALFUNCTION. SO THEY CALLED US TO PICK UP THE VEHICLE. I WENT AND PICKED IT UP AND ON MY WAY HOME FROM THE DEALER THE DOOR WAS TRYING TO OPEN WELL I WAS DRIVING . IT DID IT QUIET A FEW TIMES. SO I TOOK THE VEHICLE ALL THE WAY BACK TO VANCOUVER TO THE DEALER WE BOUGHT IT. I DID NOT WANT TO HAVE TO DRIVE THIS VAN WITH OUR CHILDREN SETTING RIGHT BESIDE THE DOOR AND SOMETHING HAPPEN. I TOLD THEM THIS AND THEY SAID THAT THE ONLY THING THEY WOULD DO IS TAKE THE VEHICLE AS A TRADE IN. THEY WERE NOT WILLING TO LOOK AT THE VEHICLE AT ALL AND WE HAD JUST BOUGHT IT FROM THEM FIVE MONTHS BEFORE THAT. I AM SCARED TO DRIVE THE VAN ON THE HIGHWAY BECAUSE I NEVER KNOW WHEN IT IS GOING TO MALFUNCTION. THE VAN ALSO SOMETIMES WILL NOT START I TOLD THE DEALER ABOUT THAT TO AND THEY DIDN'T KNOW WHAT TO DO BECAUSE WE NEVER KNEW WHEN THE VAN WOULD MALFUNCTION LIKE THIS TO. *TR