NHTSA Complaint #10268646 — 2002 SUZUKI XL-7

EQUIPMENT:APPLIANCE:AIR CONDITIONER issue reported to NHTSA

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Complaint Details

ODI Number	10268646
Vehicle	2002 SUZUKI XL-7
Component	EQUIPMENT:APPLIANCE:AIR CONDITIONER
Date of Incident	January 1, 2009
Date Filed	May 13, 2009
Mileage	59,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TL*THE CONTACT OWNS A 2002 SUZUKI XL-7. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A KNOCKING SOUND. THE AIR CONDITIONING SHUT OFF AND SHE EXITED OFF THE INTERSTATE. IN ADDITION, THE POWER STEERING WOULD NOT ALLOW HER TO TURN PROPERLY. SHE TURNED OFF THE VEHICLE AND ATTEMPTED TO RESTART IT, BUT THE FAILURES CONTINUED. THE CONTACT MANAGED TO DRIVE TO A SERVICE STATION AND THE MECHANIC STATED THAT THE ISSUE MAY HAVE BEEN THE POWER STEERING. SHE PURCHASED FLUID, BUT ANOTHER MECHANIC STATED THAT THE BELT FAILED. THE CONTACT WENT TO AN AUTO PARTS STORE AND A MECHANIC REPLACED THE BELT. SHE THEN TOOK THE VEHICLE TO A DEALER WHO STATED THAT THE AIR CONDITIONING COMPRESSOR NEEDED TO BE REPLACED AND WOULD COST APPROXIMATELY $2,500. SHE WENT TO AN AUTO SERVICE SHOP AND THE MECHANIC DISABLED THE AIR CONDITIONING MECHANISM BECAUSE IT COULD POTENTIALLY BE A SAFETY HAZARD, IF ACTIVATED. THE COMPRESSOR HAS NOT YET BEEN REPLACED. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT THEY COULD NOT ASSIST. THE CURRENT MILEAGE WAS APPROXIMATELY 62,000 AND FAILURE MILEAGE WAS APPROXIMATELY 59,000.

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