NHTSA Complaint #10268638 — 2007 DODGE CALIBER

DEAR SIR OR MADAM I PURCHASED A 2007 DODGE CALIBER IN MAY OF 2007 FROM ENTERPRISE RENTAL CAR AGENCY , I WAS NEVER TOLD THAT THE VEHICLE WOULD NOT HAVE WHAT I NOW KNOW IS CALLED A POWERTRAIN WARRANTY. A FEW MONTHS AGO I PURCHASED A WARRANTY FROM A COMPANY CALLED US FIDELIS AND NEEDLES TO SAY I WAS ON VACATION ALONE AND HAD CAR TROUBLE AND THIS COMPANY WOULD NOT HONOR THE WARRANTY AND TO ADD FURTHER INSULT TO INJURY I WAS TOLD THAT THE REPAIRS SHOULD COME FROM THE DODGE MANUFACTURER. I AM STILL A SINGLE WOMAN LIVING ON A FIXED INCOME AND STILL PAYING FOR THIS VEHICLE AND HAVE NOT A CLUE WHERE OR HOW TO HAVE THIS CAR REPAIRED. IN THIS TOUGH ECONOMIC TIME I HAVE LOST MY JOB AND MY HOUSE THE ONLY THING LEFT IS MY CAR SHOULD I NOW GIVE UP ON IT TO? DEAR SIR OR MADAM I WRITING IN REGARDS TO THIS WARRANTY COVERAGE, TODAY IS MAY 13TH EXACTLY 60 DAYS FROM THE DAY I PURCHASED THIS COVERAGE. I AM ON VACATION AND HAD A PROBLEM WITH MY CAR AND WAS TOLD THAT I WOULD HAVE TO WAIT 48 HOURS BEFORE SOME ONE COULD COME OUT AND INSPECT MY CAR. I LIVE IN MARYLAND AND THE PROBLEM OCCURRED IN NEW JERSEY WHILE DRIVING BACK TO MARYLAND. I WAS TOLD THAT THERE WAS NOTHING THAT COULD BE DONE. I INFORMED THEM THAT I WAS ALONE WITH NOT MONIES TO RENT A CAR OR GET HOME. I WAS NOT OFFERED ANY ASSISTANCE. PLEASE CANCEL THIS COVERAGE AND REFUND THE $300.00 THAT I HAVE PAID YOUR COMPANY THIS IS NOT ACCEPTABLE TO ME. THANK YOU FOR LEAVING ME STRANDED ALONE WITH NO HELP AT ALL! THE BBB THAT WILL HANDLE YOUR COMPLAINT IS: BBB SERVING E. MISSOURI & S. ILLINOIS (SAINT LOUIS, MO) 15 SUNNEN DRIVE, STE. 107 SAINT LOUIS, MO 63143 PHONE: (314)645-3300 FAX: (314)645-2666 EMAIL: [email protected] WEB: HTTP://WWW.STLOUIS.BBB.ORG YOU MAY WISH TO COPY OR PRINT THIS INFORMATION FOR FURTHER REFERENCE. ALL CORRESPONDENCE ABOUT YOUR COMPLAINT WILL COME FROM AND SHOULD BE ADDRESSED TO THIS BBB. *TR