NHTSA Complaint #10268509 — 2006 FORD F-350

I OWN A FORD F350 DUALLY SUPER DUTY TRUCK. FORD SENT A LETTER STATING THAT SOME DRIVERS HAVE EXPERIENCED A SEVERE STEERING WHEEL VIBRATION. THEY SAID IT ISN'T A RECALL, JUST A NOTICE. WE HAVE HAD TROUBLE W/THIS TRUCK DOING THIS PRIOR TO THE LETTER. IT'S DOCUMENTED AT BRAD HOWELL FORD IN GREENTOWN IN. AFTER RECEIVING THE LETTER WE AGAIN WENT TO BHF. WE CALLED FORD MOTOR AND TOLD THEM, THEY SAID PUT STABILIZERS ON IT AT OUR COST. WE DID. PLUS NEW FRONT SHOCKS. THE PROBLEM IS STILL THERE. IT IS EXTREMELY DANGEROUS WHEN THE VIBRATION HAPPENS. WE HAVE TO COME TO A COMPLETE STOP SOMETIMES. AND WE PULL TRAILERS BEHIND THE TRUCK FREQUENTLY. NEEDLESS TO SAY, WE HAVE NOT BEEN GIVEN ANY CAUSE OR SOLUTION TO THE PROBLEM. FORD MOTOR TOOK OUR INFORMATION, PASSED IT ON TO BHF, AND THEY INTURN SAID WE WERE RESPONSIBLE FOR PUTTING THE STEERING STABILIZERS ON. AND THAT'S PRETTY MUCH IT. WE HAVE TO DRIVE THE TRUCK TO TN IN 3 WEEKS, PULLING A TRAILER. IF THIS VIBRATION OCCURS WHILE ON THE INTERSTATE WE PRAY AN ACCIDENT DOES NOT OCCUR. I DON'T HAVE ANOTHER CHOICE FOR VEHICLES. I FEEL THAT FORD KNOWS THERE IS A SERIOUS PROBLEM W/THE STEERING, I'VE TAKEN IT TO BHF FOR THIS PARTICULAR ISSUE PRIOR TO THE LETTER, AND STILL DRIVING A TRUCK THAT I CONSIDER UNSAFE, BUT MY ONLY OPTION. FORD KNOWS THERE IS A PROBLEM, THEY SHOULD PROTECT THEIR CONSUMERS AND FIND OUT THE CORRECT WAY TO FIX THE PROBLEM. *TR