NHTSA Complaint #10268427 — 2003 CADILLAC DEVILLE

TL*THE CONTACT OWNS A 2003 CADILLAC DEVILLE. IN OCTOBER OF 2008, AFTER BEING PARKED FOR APPROXIMATELY TWENTY MINUTES, THE VEHICLE ROLLED BACKWARDS INTO A PARKED VEHICLE. THERE WAS NO PRIOR WARNING OF BRAKE FAILURE AND NO INJURIES. THREE WEEKS AGO, THE VEHICLE DISAPPEARED AFTER BEING PARKED FOR AN HOUR. THE CONTACT ORIGINALLY SUSPECTED THAT THE VEHICLE HAD BEEN STOLEN. HE LOOKED APPROXIMATELY 35 YARDS DOWN THE STREET AND NOTICED A CROWD OF PEOPLE AND THE POLICE. THE VEHICLE HAD ROLLED DOWN THE STREET, BUT DID NOT STRIKE ANYTHING OR ANYONE. THE VEHICLE WAS TAKEN IN FOR SERVICE AND THE CONTACT WAS INFORMED THAT THE VEHICLE HAD IMPROPER SPRING TENSION AND THE PARKING PAWL WAS NOT ENGAGING AS DESIGNED. THE VEHICLE WAS REPAIRED, BUT THE CONTACT FEELS THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT AND WOULD LIKE ASSISTANCE. THE FAILURE MILEAGE WAS 39,000. UPDATED 05/27/09. *LJ THE DEALER FOUND THE PAARKING PAWL WAS NOT ENGAGING CORRECTLY. THE DALER REPLACED THE SPRING AND PARKING PAWL. UPDATED 05/28/09.*JB