NHTSA Complaint #10268190 — 2008 FORD EDGE

TL*THE CONTACT OWNS A 2008 FORD EDGE. WHILE DRIVING APPROXIMATELY 60 MPH ON NORMAL ROAD CONDITIONS, THERE WAS EXCESSIVE VIBRATION AND UNINTENDED RESISTANCE WHEN THE STEERING WHEEL WAS TURNED. THE DRIVER HAD TO EXERT GREATER FORCE TO TURN THE STEERING WHEEL. THE FAILURES OCCURRED INTERMITTENTLY AND WITHOUT WARNING. THE CONTACT MADE SEVERAL ATTEMPTS TO MANEUVER THE STEERING WHEEL BEFORE IT RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THAT THE POWER STEERING PUMP FAILED, WHICH HAD ALREADY BEEN REPLACED TWICE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON SEVEN SEPARATE OCCASIONS FOR IDENTICAL FAILURES. THE RACK AND PINION WAS REPLACED TWICE, INCLUDING ALL OF THE HYDRAULIC LINES AND OIL COOLER COMPONENTS IN THE POWER STEERING SYSTEM. THE FAILURES CONTINUED WITHOUT ANY RESOLUTION. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 3,000 AND CURRENT MILEAGE WAS 13,200.