NHTSA Complaint #10268169 — 2003 SUBARU LEGACY

BROKE TAILGATE WINDOW. GLASS SHOP INDICATED DEALER-ONLY ITEM. DEALER INDICATED NO REPLACEMENT WINDOWS EXISTED IN THE UNITED STATES. DEALER ALSO INDICATED THEY ALREADY HAD ANOTHER SIMILAR VEHICLE IN THEIR SHOP THAT HAD ALREADY BEEN WAITING 3 WEEKS FOR A WINDOW, AND THEY HAD NO IDEA WHEN ONE WOULD COME IN. VEHICLE WAS LESS THAN 5 YEARS OLD AT TIME OF INCIDENT. FORCED TO GET USED TAILGATE/WINDOW FROM JUNKYARD. NO NEW REPLACEMENT WINDOWS EXISTED IN THE UNITED STATES, EVEN THOUGH THE WINDOW WAS THE SAME ON BOTH LEGACY WAGONS (LIKE MINE) AND OUTBACK WAGONS, AND WAS THE SAME FOR AT LEAST SEVERAL MODEL YEARS. IN ADDITION, THE VEHICLE WAS EVEN BUILT IN THE U.S. WINDOW ITSELF WAS NOT DEFECTIVE - PROBLEM WAS NO AVAILABLE REPLACEMENT PARTS. *TR